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Product Analytics

Last Updated On July 17, 2019
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Product analytics reside in the heart of SLASCONE. There our out of the box analytics that are relevant for every software vendor. Beyond these, you can define custom analytical fields in order to collect additional data, specific to your application. SLASCONE’s product dashboard is not only a simple (aggregated) visualization of charts. You can zoom in from almost every chart to the underlying licenses or devices.

OUT OF THE BOX ANALYTICS

LICENSE ANALYTICS

License analytics give you a quick, aggregated overview of your licenses.

License Analytics
License Analytics

MASTER TEMPLATE ANALYSIS

This chart reveals the master template distribution.

FEATURE ANALYSIS

 It gets more interesting when you zoom in from this chart to the license view where you can perform an on/off multi-feature analysis:

  • Show all licenses with Feature A (on) and Feature B (on)
  • Show all licenses without Feature A (off) and without Feature B (off)

LIMITATION ANALYSIS

The analysis provides the mean/average value for each limitation and a column chart visualizing its distribution.

DEVICES PER LICENSES ANALYSIS

The analysis provides the mean/average amount of devices per license and a column chart visualizing the value distribution. This helps you get an immediate idea about the size of your installations.

DEVICE (HEARTBEAT) ANALYTICS

Device analytics give you insights about activated devices.

Device Analytics
Device Analytics

SOFTWARE RELEASE ANALYSIS

Quickly identifying old/not supported/problematic installations is a very powerful tool for product managers and help engineers. The chart gives you a summarized (major version, minor version or revision) overview, while you can zoom in to the respective devices. If one software release has a critical bug, you can easily identify the affected devices and pro-actively inform them.

CUSTOM DEVICE ANALYTICS

Beyond the out of the box device analytics (software version, operating system), SLASCONE enables you to collect custom data using analytical fields and respective analytical heartbeats. Let’s assume you are an IoT vendor and you want to capture/analyze the temperature of your devices. In this case you would create an analytical field Temperature. This field can now be populated through analytical heartbeats. Note that while (normal) heartbeats have licensing/activation implications, analytical heartbeats do not affect the licensing/activation status at all. They just provide an easy way to collect data.

GLOBAL FILTERS

The product dashboard has two filters controlling every chart:

  • Customer Type: It is paramount to create meaningful customer types and map your customers to the right customer type. Otherwise you are not going to be able to get the best out of your analytical data. Typically, you will have many internal/test licenses that should not influence your analysis. By filtering out the customer type ‘internal’, you can remove this noise.
  • License Status (Active/Inactive): The default value of this filter is active, because normally only the active licenses are analysis-relevant. Nevertheless, you can choose to analyze all licenses.