CUSTOMER (LICENSEE) PORTAL

CUSTOMER (LICENSEE) PORTAL

Enabling licensees to self administer their licenses significantly reduces the license lifecycle and change management process. Hardware migration is the most common example of a license that needs to be re-assigned.

Vendors typically enable users to unassign a license through their own software’s UI. While this is a very convenient feature, it does not help much in case of not accessible software installations (e.g., due to hardware failure). Therefore, it is useful to have the ability to centrally administer your licenses, regardless of their physical installations.

As a vendor, you have two options to empower your end-customers with license self service functionality:

  • Give them direct access to SLASCONE’s customer portal.
  • Use the API to integrate the relevant functionality in your existing portal.

CUSTOMER ONBOARDING

The customer portal is technically the same portal used by the vendor, with the same authentication process. Granting access to a person (email address is necessary) for a specific customer, can be done in the respective area of a customer’s properties. In the following example, John Argus gives access to Chris Paul ([email protected]) for the customer Teslaa.

AddCustomer

An email-invitation is sent to Chris Paul with instructions of how to register.

SLASCONE CUSTOMER PORTAL

Chris logs in the SLASCONE (Customer) Portal, which provides him the following functionality:

  • A dashboard with all relevant information about all licenses.
  • The ability to unassign a token, in order to make it available again. This is a typical use case in the context of hardware-migration or an inactive user.
  • Add, delete users (colleagues) as co-administrators.

AddCustomerAdmin

CUSTOM PORTAL INTEGRATION

API

In case you want to integrate such functionality in an existing portal in which your customers already have access, you can use the customer_portal functions of the SLASCONE API.

AUTHENTICATION

It is recommended to use the Customerportal Key when authenticating from your custom portal. This key provides access to the customer_portal functions of the SLASCONE API only. The Customerportal Key can be found (as every authentication key) in the Info area of SLASCONE (role Global Admin required).

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